What is an appointment scheduling web application?
Appointment schedulers are business tools that allow clients to book, reschedule, and cancel appointments through a web interface. When clients want to make an appointment, they go to your business's website, Facebook page, or anywhere else the booking software is supported, and choose an available date and time.
On the backend, you enter parameters about when people can book certain services, based on business hours you set as well as the times and dates that your staff or other resources are available. The app also prevents double booking and over-booking, and gives you the flexibility to block off times when certain services may be unavailable. Say you run a pet grooming business and your poodle cutting specialist takes a two-week vacation. You can enter her days off in the appointment scheduling app ahead of time so that your clients won't be able to book any poodle grooming time during the days that she's gone.
What makes a great appointment or booking web application?
Booking apps do more than simply give clients a list of available times when they can come in for a meeting, treatment, or service. They also let your clientele cancel and reschedule appointments without having to contact you. Additionally, they make it easy for business owners and managers to do their jobs, allowing you to streamline communication, centralize payments, and manage your staff. Here's what you should expect from the very best appointment scheduling apps:
Flexibility. Your business is one of a kind. The best appointment scheduling apps know that different kinds of organizations have different needs. Therefore, they let you deeply customize how your bookings work. A small gym offering one-on-one training sessions should have a different booking experience than a community workshop that rents gardening equipment. Do you want your clients to be able to choose from a menu of services? Should they be able to specify the location for their appointment, such as for services offered at their home? The best appointment scheduling apps let you customize these aspects.
Calendar syncing. Nearly all appointment scheduling apps let you sync with a calendar. Some even require it. That way, you can see your business's scheduled appointments alongside other important information, such as when you'll be closed for holidays or renovations.
Payment processing. The best appointment scheduling apps let you collect a payment at the time of booking. That way, you can take a deposit for an appointment or have clients pay for their services upfront. If a client doesn't show up, your business isn't at a total loss.